Shipping Policy

High Five Collectables offers shipping rates based on real time costs calculated by FedEx, UPS, and Canada Post. This process takes place at checkout.

PLEASE NOTE: HIGH FIVE COLLECTABLES DOES NOT SHIP ORDERS TO PO BOXES. NO SHIPPING RATE IS FINAL AT THE TIME OF CHECKOUT. YOU MAY BE CONTACTED BY A HIGH FIVE COLLECTABLES REPRESENTATIVE AFTER CHECKOUT TO BE INFORMED OF AN INCREASED CHARGE DEPENDING ON WHERE YOU LIVE, OR WHICH ITEMS ARE BEING SENT. UNDER THESE CIRCUMSTANCES YOU WILL HAVE THE OPPORTUNITY TO CANCEL YOUR ORDER FOR A FULL REFUND SHOULD YOU CHOOSE TO DO SO.

Please contact our Customer Service Department at customersupport@highfivecollectables.com if you have any questions.

Any item delivered to your home must be signed for. Under most circumstances, the shipping company will try to deliver the package three times. In some instances they will hold the package(s) at a nearby depot for pickup. If they cannot reach you, or the shipment is not picked up, the order will be sent back to High Five Collectables. In these circumstances, the customer is responsible for all costs associated with re-shipping the order. In the event that the customer does not want to re-ship the order, the original shipping costs will not be refunded, and High Five Collectables reserves the right to charge a 20% restocking fee on the order, and cannot refund the payment processing fee associated with the original payment (typically 3-5%).

Customers must inspect their products immediately upon receipt. Any damages caused during shipping must be reported to High Five Collectables within 24 hours of receiving your order for a claim to be honoured. The shipping companies do not honour claims reported outside of this time frame. As a result, damages reported beyond 24 hours may not be credited.

Orders for in-stock products will be processed within 3-5 business days and will typically ship within 7 business days of being processed unless otherwise stated in the item description. A tracking number will be sent to you once your order ships. Please check your spam folder as some email programs will filter these notifications as spam.

Please note that tracking numbers are often populated before products are shipped. It may take 2-3 business days for a provided tracking number to populate shipment status updates.

Depending on where you are located, shipping may take 1-3 weeks. If the product you ordered is out of stock your order will be placed on back order and are not subject to the typical fulfillment timelines. Updates for back ordered products can be provided on a case by case basis.

Exceptions apply to Shipping Policies for unsigned photos/prints.

Pick Ups

Pick-Up is only available to customers located in Canada.

Orders must be picked up from High Five Collectables within 4 weeks of receiving notification that your items are ready. High Five Collectables reserves the right to cancel orders which have not been picked up in this timeframe and charge a 20% restocking fee.

Pick-up is available at:

79 Twenty Sixth Street,

Etobicoke, Ontario,

M8V 3R8

Customers must not come to High Five Collectables for pick up before receiving a notification from one of our customer service representatives that the order is ready.

Please call (437) 255-8429 to confirm before picking up.

Pick-ups are available Monday through Friday 3:00pm to 9:00pm, and Saturday & Sunday 9:00am to 5:00pm.

Tracking Your Order

Please check your e-mail for tracking numbers. You should receive this information 2-5 business days after your order is placed. Exceptions apply to out of stock products, and specific item types such as Mystery Boxes.

If no courier is indicated, common shipping partners used would be: Canpar, FedEx, and UPS.