Refund Policy

The following policy pertains to Refunds, Returns, Exchanges and Quality Assurance

Customers may contact CustomerSupport@highfivecollectables.com with any return inquiries.

**Please note that High Five Collectables does not offer price protection in the event that an item goes on sale after your date of purchase**

At High Five Collectables we guarantee our products to be free of manufacturing flaws. If you receive your product and there is an unreasonable flaw in the workmanship, we will replace the product free of charge or accept it back and offer 100% money back. Please note that refunds will only be issued once we have received the original piece and confirmed the flaw is a High Five Collectables fault.

All manufacturing and quality assurance flaws including missing or incorrect Certificates of Authenticity or Holograms must be reported within 48 hours of receiving your order.

Customers must never hang their products using hardware other than what was provided with the frame. High Five Collectables accepts no responsibility for damage caused to items or personal effects resulting in improper hanging, the addition of new hanging hardware, etc.

Customers have 48 hours to return a product after receipt for any reason other than a Manufacturing flaw. These requests must be approved by a High Five Collectables representative, and the customer must be provided with a Return Authorization number before sending their product back. Please note that in the event a customer returns their product(s) for reasons unrelated to manufacturing flaws or damages, High Five Collectables cannot offer a refund on the cost of shipping, duties, etc. In these instances, the customer is also responsible for the freight costs, duties, and brokerage associated with the return shipment. High Five Collectables reserves the right to charge a 20% restocking fee on these returns, and cannot refund the payment processing fee associated with the original payment (typically 3-5%).

This does not include damages caused during shipping. In this event that your order was damaged during transit, please refer to our shipping policy.

High Five Collectables works as quickly as possible to fulfill orders once they have been confirmed. For this reason, we are not always able to cancel orders once they have been placed. If for any reason you would like to cancel an order after receiving a confirmation, but before the product has shipped, please reach out to CustomerSupport@highfivecollectables.com in order to see if accommodations can be made.

Cancelled orders may be subject to a 20% restocking fee, and/or any incurred shipping charges. If the product has already shipped, and a cancellation can still be accommodated, the customer is responsible for shipping the product back to High Five Collectables and covering all associated freight, tax, and duties charges.

Please note that repeated order cancellations may result in having your account banned, and any accrued loyalty points forfeited. 

Please note that products must be stored away from sunlight or harsh artificial lighting, and are kept in climate/humidity-controlled rooms. Our products are susceptible to degradation caused by environmental effects such as sunlight, excess heat or cold, or humid environments and will not be eligible for return or exchange for exposure to these elements over time. As such, High Five Collectables is unable to accommodate returns or exchanges for issues which can reasonably be determined to have been related to elemental wear and tear such as fading signatures, warped matboards, discolouration of photos, and more.

Please note that items purchased indirectly through a 3rd party (offline auctions, Facebook/eBay resellers, tradeshows, other retailers/collectors etc.) are not covered under our exchange, return, or quality assurance policy. Under no circumstances can High Five Collectables offer assistance on issues related to items purchased from a 3rd party including damages, manufacturing flaws, missing certificates of authenticity or holograms, etc. These issues should be reported to the party from whom the item was purchased. High Five Collectables is only able to assist with purchases made directly through our website, or an internal representative.

High Five Collectables will not accept requests for returns or exchanges on custom framed items, specialty orders, mystery boxes, trade show items or special offers.

High Five Collectables reserves the right to refuse any order/item returned without first obtaining a Return Authorization Number (RA#) from a customer service representative. The customer is responsible for all associated shipping costs once an RA# is issued.